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Customer Success Manager

Hybrid
  • San francisco, California, United States
Customer Enablement

Job description

About AppTweak

AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.


Driven by data science and a human-centered approach, AppTweak is recognized for its innovative features and rapid growth. We have been awarded “ASO Tool of the Year” and “App Data Platform of the Year” by the App Growth Awards, and have been four times recognized as one of the fastest-growing technology companies by Deloitte Belgium.


Today we are a team of +100 people based in 8 offices around the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Montreal and Beijing) supporting more than +2,000 customers worldwide. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!

About the role

We are looking for a passionate and experienced ✨ Customer Success Manager ✨ to join our second-stage rocket ship! 🚀

You’ll be responsible for helping AppTweak retain its customer base and revenue in AMERICAS. You will deliver more value to customers, and increase client retention, all the while providing excellent customer service. If you have what it takes to help us grow, we’d love to hear from you!

Location: San Francisco. 


What you will do:

  • Increase product adoption across Enterprise/Mid-Market.
  • Be an expert in the platform on offer and be a key resource for internal and external stakeholders.
  • Keep up to date with both iOS and GP stores.
  • Keep up to date with ASO, ASA, and mobile acquisition trends.
  • Leverage internal tools (e.g. Mixpanel) to spot opportunities and create scalable processes for increased product adoption.
  • Support the broader Customer Solutions team with process review for onboardings, customer trainings, and/or internal reporting.
  • Collaborate with Account Managers to secure renewals including identifying and supporting with upsells.
  • Collaborate with Product Marketing to better position our platform’s value proposition and highlight use cases to external stakeholders in slide decks, website, blog posts, etc.
  • Collaborate with the Product team to provide feedback on product improvements or new feature development.
  • Present analyses and recommendations to the client on ASO, ASA and app store marketing, while and providing diligent customer support.
  • Establish trusted expert relationships with customers and assess their requirements to proactively make recommendations based on your knowledge of ASO.
  • Promote, discuss, research and deliver ASO/App Store Managed Services to Enterprise customers in a timely manner according to customer needs and priorities.

Job requirements

Must-have

  • 2 years of proven work experience as a Customer Success Manager, Customer Enablement Manager, Support Engineer, Customer Support Representative, or similar role in a SaaS environment.

  • Bachelor's degree in a relevant field (e.g., Business, Marketing, Communications, or a related discipline)

  • Previous experience in a fast-growing environment


What's in it for you?

  • A company-wide team building to connect with all your colleagues.

  • A diverse team within a flat hierarchy: altogether we speak more than 15 languages.

  • Opportunity to connect with a variety of exciting mobile businesses across different verticals.

  • An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

  • Flexibility in your work and opportunities for continuous learning and creative thinking.

  • Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path

  • Chance to discover new food recipes, because yes, we love food!


Our recruitment process

  • A first video call with Gabriela from the HR team to get to know each other and tell you more about AppTweak.

  • A video interview with the CRO & VP of AMERICAS to deep dive into your experience and learn more about your aspirations.

  • The Assessment part, to test your skills related to the position.

  • Final call with the CEO.

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