Customer Success Manager

  • Brussels, Belgium

Customer Success Manager

Job description

We’re looking for a dynamic, experienced and talented Customer Success Manager to join our team in Brussels!

About Us:

AppTweak is the leading ASO tool for apps and games driven by data science. Our all-in-one platform provides mobile marketers and app publishers with all the data and insights they need to increase their app or game’s visibility, grow organic downloads and find new growth opportunities.

Launched in 2014, AppTweak is the most accurate, transparent and easy to use tool to grow app businesses of all sizes. Today, AppTweak supports more than 1,400 customers worldwide with offices in Brussels, San Francisco, Tokyo, and Bengaluru and a team of 45 people.

AppTweak has been awarded “best ASO tool” by the App Growth Awards community and was recognized as the 6th fastest-growing technology company in Deloitte Belgium’s Fast 50 competition.

About the Role

The Customer Success Manager seeks to develop positive customer experience, to foster relationships and to support brand loyalty. The Customer Success Manager works closely with our customers and ensures that they are happy with our ASO tool and services. They also collaborate closely with the Product Team to build the best products with the latest improvements suggested by customers. The Customer Success Manager also works in hand with the Sales and Marketing teams to ensure a smooth customer experience since the very beginning of their journey with AppTweak.

Your Responsibilities

  • Facilitating the successful onboarding of new customers
  • Establishing trusted expert relationships with customers and conducting regular calls or follow-ups
  • Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within AppTweak
  • Achieving annual renewal and upselling revenue targets
  • Increasing customers LTV and reducing churn
  • Understanding the mobile industry and App Store Optimization to help clients improve their business with AppTweak data
  • Working closely with the Product team to develop new features of the tool and ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Promoting and advocating AppTweak platform during mobile events and conferences

Requirements

Your Skills

  • You have a Bachelor or Master degree in Business, Communication, Marketing, Sales or relevant field
  • You have at least 2 years of experience in Customer Success
  • You are fluent in written and spoken English (mandatory)
  • You have a strong interest in new technologies, data, apps and/or a great understanding of the mobile app industry
  • You demonstrate excellent listening, negotiation, communication, presentation and writing skills
  • Experience with CRM softwares (e.g. Pipedrive, Salesforce, HubSpot or other) and MS Office (particularly MS Excel) is appreciated

Your Profile

  • You see yourself as a highly motivated, dynamic and fast-learner person
  • You communicate easily with people 
  • You are a great listener and you are willing to learn and improve, both personally and professionally
  • “Initiatives” and “responsibilities” are not scary words for you
  • You are rigorous, well-organized, methodical and analytical (results-driven)
  • You are flexible and autonomous, while you have the ability to work in a team
  • You love food (optional)