Customer Success Manager (India)

Job description


We’re looking for a dynamic, ambitious, and talented Customer Success Manager to join our team in Bengaluru!


About Us:

AppTweak is the #1 ASO tool for apps and games driven by data science. AppTweak fuels growth for the world’s most popular apps and games - such as EA Games, ZebPay, Dunzo, Cuemath, Ixigo by providing actionable insights in a simple interface. At AppTweak India, we’re a team of passionate and motivated individuals who help each other do remarkable things and achieve extraordinary results every day. In our efforts to build a high-growth and sustainable expansion plan for the Indian region, there isn’t a day that goes by where we don’t share “a-ha” moments. We face challenges together and we win together. We strive together to deliver a world-class customer experience leveraging the leading app store optimization tool in the world.

About the Role

We are looking for an amazing Customer Success Manager to join our joyful Bengaluru team to skyrocket our projects in 2022 and beyond! You will play a key role in our India expansion by supporting, managing and growing our customer engagement, ensuring that AppTweak clients find success using the tool and services.

You will report to Karan, the Head of India, and work closely with our global Customer Success team.

Location: Bengaluru (Hybrid remote/work policy: 3 days at the Office (Tuesday/Thursday being mandatory days), 2 days of remote work. 


Your Responsibilities:


Customer Support and Engagement

  • Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients.

  • Establish trusted expert relationships with customers and assess their requirements to resolve problems based on ASO knowledge proactively

  • Facilitate the successful onboarding of new customers

  • Support our clients by assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within AppTweak

  • Develop your App Store Optimization expertise and keep your knowledge updated regarding new app stores (Apple App Store and Google Play Store) and mobile growth trends.

Managing and Growing Book of Business

  • Achieving annual renewal and upselling revenue targets

  • Increasing customer LTV and reducing churn

  • Supporting clients by organizing and executing scaled events and ASO workshops.


Requirements


Your Skills

  • You have a Bachelor’s or Master’s degree in Business, Communication, Marketing, Sales, or relevant field.

  • You have at least two years of experience in Customer Success or Sales. Experience in a SaaS company is a plus.

  • You are fluent in written and spoken English (mandatory).

  • You demonstrate excellent listening, negotiation, communication, presentation, and writing skills.

  • Strong analytical and problem-solving skills to interpret and present data.

  • Experience working with an ASO/SEO Agency is a bonus.

  • You have a strong interest in new technologies, data, apps, and/or a great understanding of the mobile app industry.

  • Experience with CRM software (e.g., Pipedrive, Salesforce, HubSpot, ChurnZero, Intercom or others) and MS Office (particularly MS Excel) is appreciated.

Profile

  • You love being in contact with clients.

  • You are a great listener, and you are willing to learn and improve, both personally and professionally.

  • You communicate easily with people.

  • You see yourself as a highly motivated, dynamic, and fast-learner person

  • “Initiatives” and “responsibilities” are not scary words for you

  • You are rigorous, well-organized, systematic, and analytical (results-driven)

  • You are flexible and autonomous, while you can work in a team

  • You are available to work from our Bengaluru office. (Work from Home is permitted in case of a COVID surge or health concerns)

What's in it for you?

  • You'll join a hyper-growth company where your views are valued and culture and diversity are a cornerstone of our identity.

  • You'll be granted flexibility in your work and opportunities for continuous learning and creative thinking.

  • You'll be invited to meet your colleagues from all over the world during our yearly retreats in Europe.

  • You'll be offered a competitive package, including many benefits (20 days PTO, regular team buildings...)

  • Possibility to take 2 weeks of remote work abroad when you first join AppTweak.