Junior Customer Success

Job description

Who are we?

AppTweak is the leading App Store Optimization (ASO) tool - think SEO but then for the app stores. AppTweak empowers 1,600+ mobile leaders - such as Amazon, Jam City, Yelp, and Adobe - to grow their apps and games with actionable insights in a simple interface.

Launched in 2014, AppTweak has grown to a team of more than 75 people with offices in Brussels, San Francisco, Tokyo and Bengaluru. In the last 4 years, AppTweak grew its revenue by 500%. AppTweak has been awarded the “Best ASO Tool” by the App Growth Awards community and was recognized as the 6th Fastest-Growing Technology Company in Deloitte Belgium’s Fast 50 competition. In April 2021, we raised a $22 million investment in series B funding. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!

We are looking for an amazing Junior Customer Success to join our second-stage rocket ship! 🚀
As a Junior Customer Success, you’ll play a key role in developing a positive customer experience by building long-lasting relationships and supporting brand loyalty. This position would report to the Head of Customer Success based in Brussels.

Location: San Francisco Bay Area
Start date: From May 2022

Your missions:

1.
Ensure North American-based customer's satisfaction with our ASO tool & services

- Provide best-in-class onboarding for new business/enterprise customers in order to build a positive user experience,
- Establish trusted expert relationships with customers by conducting regular calls or follow-ups,
- Assess customer requirements, solve problems, anticipate future needs,
- Achieve annual renewal, upselling revenue targets, and prevent churn,
- Build a strong ASO community-based in North America by promoting and advocating AppTweak during mobile events and conferences.

2. Cross-team work:
- Collaborate with the Product team: make sure that the latest customer improvement requests are transferred, continuously work on improving our products and services,
- Collaborate with the ASO Expert team: sell ASO Managed Services and align with the ASO Experts to make sure the projects delivered are matching your client’s expectations,
- Work hand in hand with the Sales and Marketing teams to ensure a smooth customer experience from the very beginning of their journey.

Requirements

What we expect from you:

Must-have:

  • Bachelor's degree in Business, Communication, Marketing, Sales or any relevant field;

  • 1 year of experience in a sales development role, with a strong foundation leading meetings such as a qualification and/or discovery, asking insightful questions to provide solutions and value;

  • Eager to expand on customer retention skills;

  • Excellent client comprehension and empathy: you enjoy listening to others, and building long-term relationships. You can easily put yourself in the shoes of others;

  • Strong entrepreneurial mindset; you're hands-on and autonomous. You find creative solutions to problems in a fast-moving environment;

  • Highly organized: you already have experience of leading projects including multiple stakeholders;

  • Data-driven: data doesn’t scare you, you enjoy analyzing data and drawing actionable conclusions from it;

  • Team player: you enjoy working with others. You have a proactive attitude and you like to make things move forward;

  • Brilliant communication skills (written & verbal) both with customers and within an organization;

  • Strong interest in new technologies, you are willing to build your expertise in ASO in order to help companies grow their business.

Nice-to-have:

  • Former experience in a SaaS company is a strong plus;

  • Interest in the mobile app industry

  • Knowledge in CRM software (particularly Hubspot) and MS Office (particularly MS Excel) is appreciated;

  • You love food!


What’s in it for you:

We care about you:

  • An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

  • Flexibility in your work and opportunities for continuous learning and creative thinking.

  • Supportive and collaborative environment focused on personal growth.

  • Hybrid office/work from home policy.

  • Competitive compensation package

  • 25 days of PTO on top of public holidays and sick days

  • 401K and healthcare benefits including vision and dental

  • 16 weeks of compensation during maternity leave

  • 1 volunteering day every quarter dedicated to helping a San Francisco-based organization.

  • Chance to discover new food recipes, because yes, we love food!

An inspiring environment: 

  • Chance to connect with a variety of high-profile apps and games across different verticals.

  • A unique culture based on 4 values: Learn, Play, Perform, Friendly.

  • Bi-yearly company-wide team building in Europe to meet your colleagues from all over the world.

  • A diverse team within a flat hierarchy: altogether we speak more than 15 languages.

  • A combination of personal and company growth to accelerate your career and help you reach your goals.

  • Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path.


Please note you will need a US valid visa/work permit to be eligible for the role.