Junior Customer Success

Job description

We are looking for an amazing Junior Customer Success to join our second-stage rocket ship! 🚀
At AppTweak, customer relation is central. We dedicate a lot of time and resources to building long-term relationships with our customers.
This is why the Customer Success department is a very important driver of the company's growth. 
You'll play a key role in developing a positive customer experience by building long-lasting relationships with clients from different verticals (Games, Entertainment, Business, Food & Drink) all across Europe and supporting brand loyalty. 
All the fun of a fast-growing company with a human-centric approach ;)

This position will report to the Head of Customer Success based in Brussels.

Start date: September 2022

Your missions:


  1. Ensure EMEA customer's satisfaction with our ASO tool & services
     - Provide best-in-class onboarding for new business/enterprise customers in order to build a positive user experience,
    - Establish trusted expert relationships with customers by conducting regular calls or follow-ups,
    - Assess customer requirements, solve problems, anticipate future needs,
    - Achieve annual renewal, upselling revenue targets, and prevent churn,
    - Promote and advocate AppTweak during mobile events and conferences all across Europe (Berlin, London, Barcelone). 

  2. Cross-team work:
    - Collaborate with the Product team: make sure that the latest customer improvement requests are transferred, continuously work on improving our products and services,
    - Collaborate with the ASO Expert team: sell ASO Managed Services and align with the ASO Experts to make sure the projects delivered are matching your client’s expectations,
    - Work hand in hand with the Sales and Marketing teams to ensure a smooth customer experience from the very beginning of their journey.

Requirements

What we expect from you:

Must-have:

  • Bachelor or Master’s degree in Business, Communication, Marketing, Sales or any relevant field;

  • 6months+ of experience in a related domain (in a Customer Success role or in a SaaS Company); 

  • Fully fluent in English;

  • Excellent client comprehension and empathy: you enjoy listening to others, and building long-term relationships. You can easily put yourself in the shoes of others.

  • Strong entrepreneurial mindset; you're hands-on and autonomous. You find creative solutions to problems in a fast-moving environment;

  • Highly organized: you already have experience in leading projects including multiple stakeholders;

  • Data-driven: data doesn’t scare you, you enjoy analyzing data and drawing actionable conclusions from it;

  • Team player: you enjoy working with others. You have a proactive attitude and you like to make things move forward;

  • Brilliant communication skills (written & verbal) both with customers and within an organization;

  • Strong interest in new technologies, you are willing to build your expertise in ASO in order to help companies grow their business.

Nice-to-have:

  • Interest in the mobile app industry

  • Knowledge in CRM software (particularly Hubspot) and MS Office (particularly MS Excel) is appreciated;

  • You love food!


What’s in it for you:
   
1. We care about you

  • An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

  • Flexibility in your work and opportunities for continuous learning and creative thinking.

  • Supportive and collaborative environment focused on personal growth.

  • Hybrid office/work from home policy.

  • 20 paid holidays per year + 12 days RTT on top of the fundamentals (meal vouchers, annual “éco-chèques”, hospitalization & group insurance, end-of-the-year bonus, etc.)

  • Fresh fruits, nuts, and snacks self-serve in the office.

  • 1 volunteering day every quarter dedicated to helping a Brussels-based organization.

  • Chance to discover new food recipes, because yes, we love food!

    2. An inspiring environment

  • Chance to connect with a variety of high-profile apps and games across different verticals.

  • A unique company culture based on 4 values: Learn, Play, Perform, Friendly.

  • A diverse team within a flat hierarchy. Altogether we speak more than 15 languages.

  • Bi-yearly company-wide team building in Europe to meet your colleagues from all over the world.

  • A combination of personal and company growth to accelerate your career and help you reach your goals.

  • Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path, mission and vision.



Please note you will need a valid visa/work permit to be eligible for the role in the country you are applying for.