Junior Customer Success

Job description

Looking for a meaningful experience in a fast-growing tech company with a human-centric approach? Join our amazing team to help grow the world’s most popular apps and games.

Who are we?

AppTweak is the leading App Store Optimization (ASO) tool - think SEO but then for the app stores. AppTweak empowers 1,600+ mobile leaders - such as Amazon, Jam City, Yelp, and Adobe - to grow their apps and games with actionable insights in a simple interface.
Launched in 2014, AppTweak has grown to a team of more than 75 people with offices in Brussels, San Francisco, Tokyo and Bengaluru. In April 2021, AppTweak raised a $22 million investment in series B funding. We’re gearing up for fast growth and are looking for ambitious individuals to join our team.

We are looking for an amazing Junior Customer Success to join our second-stage rocket ship! 🚀

Start date:
September 2022 

About the role:

As a Junior Customer Success you’ll play a key role in developing a positive customer experience by building long-lasting relationships and supporting brand loyalty.
Your missions:

  1. Ensure EMEA customer's satisfaction with our ASO tool & services
     - Provide best-in-class onboarding for new business/enterprise customers in order to build a positive user experience,
    - Establish trusted expert relationships with customers by conducting regular calls or follow-ups,
    - Assess customer requirements, solve problems, anticipate future needs,
    - Achieve annual renewal, upselling revenue targets, and prevent churn,
    - Promote and advocate AppTweak during mobile events and conferences.

  2. Cross-team work:
    - Collaborate with the Product team: make sure that the latest customer improvement requests are transferred, continuously work on improving our products and services,
    - Collaborate with the ASO Expert team: sell ASO Managed Services and align with the ASO Experts to make sure the projects delivered are matching your client’s expectations,
    - Work hand in hand with the Sales and Marketing teams to ensure a smooth customer experience from the very beginning of their journey.

Requirements

What we expect from you:

Must-have:

  • Bachelor or Master’s degree in Business, Communication, Marketing, Sales or any relevant field;

  • 6months+ of experience in a related domain (in a Customer Success role or in a SaaS Company); 

  • Fully fluent in English;

  • Excellent client comprehension and empathy: you enjoy listening to others, and building long-term relationships. You can easily put yourself in the shoes of others.

  • Strong entrepreneurial mindset; you're hands-on and autonomous. You find creative solutions to problems in a fast-moving environment;

  • Highly organized: you already have experience of leading projects including multiple stakeholders;

  • Data-driven: data doesn’t scare you, you enjoy analyzing data and drawing actionable conclusions from it;

  • Team player: you enjoy working with others. You have a proactive attitude and you like to make things move forward;

  • Brilliant communication skills (written & verbal) both with customers and within an organization;

  • Strong interest in new technologies, you are willing to build your expertise in ASO in order to help companies grow their business.

Nice-to-have:

  • Interest in the mobile app industry

  • Knowledge in CRM software (particularly Hubspot) and MS Office (particularly MS Excel) is appreciated;

  • You love food!


What’s in it for you:

  • Opportunity to connect with a variety of high-profile apps and games across different verticals.

  • An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

  • Flexibility in your work and opportunities for continuous learning and creative thinking.

  • Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path

  • Chance to discover new food recipes, because yes, we love food!

  • Bi-yearly company-wide team building

  • 20 paid holidays per year + 12 days RTT and many other benefits.

  • Hybrid office/work from home environment.


Please note you will need a valid visa/work permit to be eligible for the role in the country you are applying for.