Product Operations

Job description

We are looking for an amazing Product Operations to join our second-stage rocket ship! 🚀

About the role:

AppTweak’s Product Team has grown significantly over the last 2 years. Today we are looking for a passionate Product Operations to join the team and help run all the operational aspects of Product Management.

As Product Ops, your role will be to work closely with the Product Team and bring them the latest product management best practices. You will be responsible for streamlining and improving the Product team’s operations by bringing more standardization across the tools and processes we use. Your ultimate goal is to help the whole Product team thrive!

You’ll report directly to Marie-Laure, our Chief Product Officer, based in Brussels.

Your responsibilities:

  • Administering the various tools used by the Product Team, creating best practices, and educating on how best to use them. Tools we use include Jira, Mixpanel, Productboard, Userflow, etc.

  • Ensuring that we capture product usage data in a consistent manner and that this data is easily accessible by Product Managers.

  • Enabling Product Managers to carry out effective user research at scale by creating a systematic methodology for product experimentation.

  • Helping the Product team effectively communicate with other teams and users on the product roadmap and recently released features.

  • Overseeing the quality assurance processes and coordinating the debug processes already in place.

  • Leading and optimizing the tool translation processes.

  • Managing the product team’s internal knowledge base and documentation.

  • Helping onboard new team members and informing them on all the relevant product processes they need to know about.

Requirements

Must have:

  • You are fluent in English;

  • Master’s degree in Business, Communication, Marketing, Sales or any relevant field;

  • 2+ years of experience in product management, product operations, or operational role that worked closely with product in a highly agile, project-based environment;

  • Proven track record of leading product projects in the tech environment;

  • Experience with any of the following tools: Jira, Mixpanel, Amplitude, HotJar, or equivalent;

  • Process-oriented: you love creating efficient and streamlined processes;

  • Team player and over-communicator: track record of proactively sharing and asking for feedback, and looking to add to the culture and skills of a growing team;

  • Problem-solver mindset: you find creative solutions to problems in a fast-moving environment;

  • Leadership: you have the ability to execute & deliver complex projects involving multiple stakeholders and to motivate people to adopt change;

  • Team player: you enjoy working with others. You have a proactive attitude and you like to make things move forward;

  • Data-driven: data doesn’t scare you, you enjoy analyzing data and drawing actionable conclusions from it;

  • Good empathy: you enjoy listening to others, and learning from their experience. You can easily put yourself in the shoes of others.

Nice to have:

  • French proficiency is a plus;

  • You love food!


What's in it for you?

    1. We care about you

  • An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

  • Flexibility in your work and opportunities for continuous learning and creative thinking.

  • Supportive and collaborative environment focused on personal growth.

  • Hybrid office/work from home policy.

  • 20 paid holidays per year + 12 days RTT on top of the fundamentals (meal vouchers, annual “éco-chèques”, hospitalization & group insurance, end-of-the-year bonus, etc.)

  • Fresh fruits, nuts, and snacks self-serve in the office.

  • 1 volunteering day every quarter dedicated to helping a Brussels-based organization.

  • Chance to discover new food recipes, because yes, we love food!

    2. An inspiring environment

  • Chance to connect with a variety of high-profile apps and games across different verticals.

  • A unique company culture based on 4 values: Learn, Play, Perform, Friendly.

  • A diverse team within a flat hierarchy. Altogether we speak more than 15 languages.

  • Bi-yearly company-wide team building in Europe to meet your colleagues from all over the world.

  • A combination of personal and company growth to accelerate your career and help you reach your goals.

  • Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path, mission and vision.


Please note you will need a European valid visa/work permit to be eligible for the role.


✨ Our recruitment process ✨

  • A first video call with Madeleine, our Talent Acquisition Specialist, to get to know each other and tell you more about AppTweak (40")
  • A video interview with Marie-Laure (Head of Product) to deep dive into your past experience and learn more about your aspirations (1 hour).
  • A fun take-home test to evaluate your skills related to the position.
  • Case debrief with Marie-Laure and Olivier (the CEO) to share the feedback and answer the remaining questions you might have (1 hour).