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Junior Account Manager

On-site, Hybrid
  • Brussels, Brussels, Belgium
Customer Solutions

Job description

About AppTweak

AppTweak is the trusted App Store Marketing & Intelligence Platform for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their App Store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.

Driven by data science and a human-centered approach, AppTweak is recognized for its innovative features and rapid growth. We have been awarded “ASO Tool of the Year” and “App Data Platform of the Year” by the App Growth Awards, and have been four times recognized as one of the fastest-growing technology companies by Deloitte Belgium.

Today we are a team of +100 people based in 8 offices around the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Montreal and Beijing) supporting more than +2,000 customers worldwide, including Uber, Adobe, and Zynga, etc. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!


About the role

We are seeking an experienced and driven Enterprise Account Manager to join AppTweak’s dynamic revenue team. The ideal candidate will be responsible for building and maintaining strong, long-lasting customer relationships with our enterprise clients. You will play a key role in achieving our revenue targets by ensuring client satisfaction, upsells/cross-sells, and maximizing client retention. If you have what it takes to help us grow, we’d love to hear from you!

Location: Brussels.


Responsibilities:

  • Manage and develop long-term partnerships with some of the most exciting brands in EMEA

  • Build strategies to drive upsell opportunities within your account portfolio, increase retention rates, and improve customer satisfaction all the while accurately forecasting your pipeline

  • Collaborate with the Customer Enablement and App Growth Consultants teams to ensure renewals of Enterprise accounts

  • Build and foster strong positive relationships with your customers through regular check-ins, QBRs, and product demos

  • Deeply understand AppTweak’s value and use cases to strategically advise and empower customers in order to help them grow their businesses with our products and consulting services

  • Collaborate with Sales, Marketing, and Product teams to align strategies that enhance customer satisfaction and retention.

  • Monitor account performance metrics and prepare reports on account status.

  • Represent AppTweak during major mobile marketing conferences throughout the year in various locations such as Berlin, London, Barcelona, etc.

Job requirements

Requirements:

  • Education: Bachelor's or Master’s degree in Business, Communication, Marketing, Sales or any relevant field.

  • Language: Fluent in English with excellent oral and written communication skills. French or German is a plus!

  • Account Management: No previous experience is required, will be considered a plus if any.

  • Track Record: Consistent track record of achieving individual targets.

  • Relationship management and empathy: You enjoy listening to others, and excel at building long-term relationships. You can easily put yourself in the shoes of others and are able to anticipate the customers’ needs.

  • Hunger: an extremely hungry character with a growth mindset, ready to learn and grow in an extremely fast-paced environment, all the while maintaining a resilient attitude.

  • Excellent communication, presentation and writing skills: you are able to build meaningful and trustworthy relationships with clients through transparent communication.

  • Curious and creative: you are familiar with core mobile marketing terminology and want to expand your knowledge in mobile app growth.


What's in it for you?

  • Yearly company-wide team building to connect with all your colleagues.

  • A diverse team within a flat hierarchy.

  • Opportunity to connect with a variety of exciting mobile businesses across different verticals.

  • An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

  • Flexibility in your work and opportunities for continuous learning and creative thinking.

  • Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path.

  • Chance to discover new food recipes, because yes, we love food!


Our recruitment process

  • A first video call with Madeleine from the HR team to get to know each other and tell you more about AppTweak.

  • A video interview with the hiring manager to deep dive into your past experience and learn more about your aspirations.

  • The Assessment part, to test your skills related to the position.

  • Final call with a C-level or the CEO.

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