Customer Success Manager (South-East Asia)

We're looking for a passionate and experienced Customer Success Manager to join our team as we continue to scale. 🚀

You'll own a portfolio of Enterprise clients in Vietnam, driving adoption, retention, and long-term value so that our customers grow with AppTweak and AppTweak grows with them.

You'll report to the VP APAC.

Location: preferably Ho Chi Minh, or elsewhere in Vietnam (remote).

What you'll do

• Guide new Enterprise clients through onboarding and ensure they get to value quickly.

• Own retention and churn reduction across your portfolio.

• Run regular client check-ins to assess satisfaction and get ahead of risks.

• Deliver product training and share best practices to help clients maximize AppTweak's value.

• Identify upsell opportunities and collaborate with the sales team to act on them.

• Support new account acquisitions in Vietnam as the market grows.

• Lead the AppTweak ASO Community to keep users and prospects informed on ASO trends and product updates.

• Stay sharp on AppTweak's product and the broader mobile marketing landscape.

Must-have

• You are fluent in Vietnamese and English.

• 3–5 years in customer success or a client-facing role at a SaaS company or on the client side.

• Bachelor’s degree in Business, Communication, Marketing, Sales or any relevant field.

• Experience at a SaaS company or on the client side.

• Hungry by nature: you take initiative, raise your own bar, and don't wait to be told.

• Analytical mindset: comfortable with data analysis tools and proven track record of working with complex data.

• Excellent communication, presentation, and writing skills, both with clients and within a team.

• Collaborative and vocal: you proactively share context, ask for feedback, and make the people around you better.

• Curious and AI-fluent: you keep sharpening your craft and use AI tools actively in your day-to-day and are familiar with core customer success terminology and want to expand your knowledge in SAAS customer success.

• Strong interest in new technologies, data, and/or apps.

Nice-to-have:

• Mandarin Chinese or additional languages.

• Familiarity with ASO, Apple Ads, or MMPs (AppsFlyer, Adjust).

• Experience in Enterprise SaaS sales or consulting.

• Former experience supporting or selling to major digital advertising agencies.

[Please note you will need a valid visa or work permit to be eligible for the role].

What's in it for you?

• Remote work policy.

• Opportunity to have a strong impact in AppTweak’s expansion.

• Yearly regional team building to meet all your colleagues from the APAC team.

• Attractive benefits and insurance coverage.

• Work with a young, driven, and multicultural team.

• A diverse team within a flat hierarchy: altogether we speak more than 15 languages.

• Opportunity to connect with a variety of high-profile apps and games across different verticals.

• Flexibility in your work and opportunities for continuous learning and creative thinking.

• An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

• Chance to discover new food recipes, because yes, we love food!

Who are we?

AppTweak is the trusted App Store Marketing & Intelligence Platform for mobile leaders worldwide. For over 10 years, companies like Uber, Adobe, and Zynga have relied on AppTweak to grow their apps using accurate data, actionable insights, and deep market expertise.

We're 130+ people across 8 offices worldwide, supporting more than 2,000 customers globally. Becoming an Apple Ads Partner in 2024 marked a new growth chapter, and we're building the team that will shape what comes next.

We value people who are direct, data-driven, and relentlessly focused on outcomes: for our customers, for the business, and for each other. If that sounds like the kind of place you want to grow, we'd love to hear from you!

At AppTweak, our first spoken language is English, from our Belgian HQ to our teams all over the world.

To ensure a smooth review process, please submit your application in English.