Deal Desk Operations

We are looking for a passionate and and detail-oriented Deal Desk Operations to join our second-stage rocket ship! 🚀

You'll be part of our young, dynamic finance team of five at a rapidly growing company! You’ll play a critical role in ensuring smooth internal operations, supporting our growth by managing client onboarding, maintaining accurate records, ensuring billing precision, and keeping our systems running seamlessly. Your work will directly support the Deal Desk Manager and CFO in keeping things on track as the company expands.

You’ll be based in Brussels and will report to the Deal Desk Manager and CFO.

If you have what it takes to help us grow, we’d love to hear from you!

Location: Brussels, on a hybrid basis.

What you will do:

Client onboarding and onboarding management:

• Guide New Clients: Ensure a smooth and professional accounting onboarding experience for our top clients in the app and gaming industry.

• Account Setup: Manage and maintain client accounts in our internal database with accuracy and attention to detail.
  

Billing and revenue operations:

• Billing Accuracy: Track service hours and ensure correct and timely invoicing.

• Issue Resolution: Investigate and resolve discrepancies, keeping processes reliable and efficient.
  

Data & Systems Management:

• Record Keeping: Maintain updated and accurate client usage and billing records.

• System Oversight: Regularly audit and update our internal tools and databases to ensure operational excellence.
  

Operational Support:

• Team Support: Assist the Deal Desk Manager with reporting, process improvements, and other operational tasks.

• Collaboration: Work closely with finance and other teams to ensure alignment and smooth cross-functional processes.

Why join the Deal Desk team at AppTweak?

At AppTweak, the Deal Desk team is the final stop before a deal gets signed and the very first spark of our customer journey. We’re the guardians of the contract lifecycle, making sure every opportunity transitions smoothly into a win.
You won’t be working in isolation. As a member of Deal Desk, you’ll partner closely with Account Executives and Account Managers, working side by side to bridge the gap between sales execution and client success. Together, you’ll ensure clients receive a seamless, professional, and supportive experience from the very first conversation to contract signature.

What makes this role exciting:

• Be the closer: the last point of contact before deals are finalized, directly impacting growth.

• Be the guide: communicate with clients to simplify contracts and ensure they feel confident at every step.

• Be the connector: introduce clients to AppTweak alongside AEs and AMs, laying the foundation for long-term partnerships.

• Be the problem-solver: collaborate cross-functionally to streamline deal processes, reduce friction, and accelerate cycles.

In short, you’ll be at the heart of our Sales Operations, a trusted partner to sales, account management, and clients, with a direct hand in shaping AppTweak’s commercial success.

Must-have

• Proficient in both written and spoken English.

• Bachelor’s or Master’s degree in Business Administration, Finance, Accounting, or a related field.

• A first experience in sales operations, finance, or customer service, preferably in a SaaS company.

• Strong analytical, organizational, and problem-solving skills; excellent communication and adaptability; customer service mindset.
  

Nice-to-have:

• Prior exposure to client support is a plus.

• Experience with CRM tools (e.g., HubSpot).

• Familiarity with billing and subscription management software.

• Experience in database management and reporting tools (e.g., Excel).

• Understanding of financial reconciliation and MRR (Monthly Recurring Revenue) concepts.
  

[Please note you will need citizenship/a valid visa/work permit for Belgium to be eligible for the role.]

What's in it for you?

• Yearly company-wide team building to connect with all your colleagues.

• A diverse team within a flat hierarchy.

• Opportunity to connect with a variety of exciting mobile businesses across different verticals.

• An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak.

• Flexibility in your work and opportunities for continuous learning and creative thinking.

• Regular general team meetings and demo days to make sure everyone is aligned with AppTweak's growth path.

• Chance to discover new food recipes, because yes, we love food!

About AppTweak

AppTweak is the trusted App Store Marketing & Intelligence Platform for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their App Store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.

Driven by data science and a human-centered approach, AppTweak is recognized for its innovative features and rapid growth. We have been awarded “ASO Tool of the Year” and “App Data Platform of the Year” by the App Growth Awards, and have been four times recognized as one of the fastest-growing technology companies by Deloitte Belgium.

Today we are a team of +120 people based in 7 offices around the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London and Beijing) supporting more than +2,000 customers worldwide.

Becoming an Apple Certified partner for Apple Ads this year means we’re entering our fast growth stage and are looking for ambitious individuals to join our team!